Frequently Asked Questions
Can’t find what you’re after? Email hi@singerstore.uk or call 01923 313 050.
▶ Orders & Payments
- What payment methods do you accept?
- Visa, Mastercard, American Express, Apple Pay, and Super Payments. All transactions are processed securely.
- When will I be charged for my order?
- Payment is taken at checkout. You’ll receive an email confirmation once your payment has been accepted.
▶ Delivery
- How quickly will my order be dispatched?
- Orders placed before 1pm (Monday–Friday) are usually dispatched the same day. Orders placed after 1pm or at weekends are dispatched the next working day.
- How long does delivery take?
- Most UK orders arrive the next working day after dispatch. Remote locations may take 1 working day longer. Tracking details are emailed once your parcel leaves our warehouse.
- Do you ship internationally?
- Because our machines come with UK plugs and in UK spec, we only deliver within the UK.
▶ Returns & Refunds
- Can I return an item if I change my mind?
- Yes. You can return unused items within 14 days of delivery for a full refund. Items must be in original condition and packaging.
- Can I exchange a product?
- Yes. Unused items can be exchanged within 30 days of delivery. If the replacement item is a different value, we’ll refund or charge the difference.
- How long does a refund take?
- Refunds are processed within 5 working days of receiving your return. Your bank may take a little longer to show the funds.
▶ Guarantees & Support
- What guarantee comes with sewing machines?
- All Singer sewing machines and overlockers include a 2-year manufacturer’s guarantee as standard. Other products include a minimum 1-year guarantee.
- What if I need help using my machine?
- We offer ongoing support by phone and email for all sewing machines and overlockers—troubleshooting, accessories, and maintenance advice.
▶How can I contact you?
- Email: hi@singerstore.uk
- Phone: 01923 313 050
Calling from outside of the UK? +441923313050
Address: 2 The Street, Chipperfield, Kings Langley, Hertfordshire, WD4 9BH, United Kingdom